Product
Designing an "I don't know" that doesn't lose the user
The hardest state for an AI assistant is the moment it has no answer. Design that moment badly and every bit of trust you built disappears with it.
Navid Rahimi1 min read
Product Designer
Responsible for the interface and its RTL behaviour. Believes a well-designed "I don't know" beats any animation.
The hardest state for an AI assistant is the moment it has no answer. Design that moment badly and every bit of trust you built disappears with it.
What we learned building a genuinely bidirectional interface: icons, animation, code blocks and numerals each follow their own rule.