Blog
On retrieval, Persian, and building AI products people trust.
Two spellings of the same Persian word look identical to a reader and completely different to a tokenizer. That detail is the gap between a useful assistant and a toy.
The hardest state for an AI assistant is the moment it has no answer. Design that moment badly and every bit of trust you built disappears with it.
What we learned building a genuinely bidirectional interface: icons, animation, code blocks and numerals each follow their own rule.
A chat widget that slows the host site down gets removed sooner or later. A report on the engineering decisions that protected our budget.